Return & Exchange Policy

Return & Exchange

  • As a brand that deals in handicrafts, we do not offer returns or exchanges on products which are delivered by us in perfect condition as per the order placed. However, in case of any wrong item delivery (colour/quality), the product is eligible for exchange. Please write to us at kashmirgalore@gmail.com or call/whatsapp us.
  • The product eligible for exchange must be send back in their original state with all the tags/fringes intact. We will not accept returns of used or soiled product. We have the right to deny a refund if the product returned does not meet our quality check.
  • We are not responsible for lost or damaged packages in transit. The customer can opt for an insurance policy for transit. Please write or call us to know more.

Cancellation Policy

An easy cancellation process is available. You can cancel your online order within 24 hours of the purchase. The order will be cancelled and the entire order amount will be refunded within 10 business days.

You can cancel an order in an easy step:

Write to us at kashmirgalore@gmail.com or call/Whatsapp at +919999934247

Please note that after 24 hours of product purchase, the cancellation request will not be approved and it will be considered a confirmed order.